all testimonials

“Dear Steph,  I just wanted to say a very big thank you for all your help and support during my recent house sale. I found it… stressful but you were always extremely efficient and very helpful which was very much appreciated. Best wishes.” – P

“Cath & Lisa, Thank you for all your help!! Best Wishes.” – The P’s

“Birchgrove staff. Thank you for all your help selling our house.” – E&M

“Dear Lisa. Thanks for all your hard work in helping us get our dream home! You’re a star!” – L, S and H


“To all at MGY. Thanks so much for all your help and hard work. We love the new house. Lots of love.” – C, S, M & E


“Lisa & Cath. Thank you for your patience and understanding. Diolch yn fawr.” – S

“To Lisa and Cath, Thank you for all your help and support with the purchase of our perfect new home. From two very happy people.” – K and A

“James, I wanted to email you personally to say thank you so much for all the hard work you put in to selling my house.  It really is appreciated. Best wishes.” – R

“I would like to express how good your staff have been throughout… Christine… on one particular Saturday, following the collapse of our 1st purchasers, was still on the phone trying to sort things out 8pm that night.” – A

“Every house sale is stressful but the situation was made more bearable by the level of customer service from Christine and James. They were consistently proactive always returning calls, chasing things up and always fed back results.” – A

“Not quite sure how Christine managed it but she secured a second sale within hours of the 1st sale falling though allowing us to go forward and purchase.” – A

“I do feel that [Christine and James] have gone above and beyond what has been expected of them as estate agents and as a result I would definitely consider using MGY in the future.” – A

“I’m not sure that you offer awards for your Staff but if you do I would willingly put Christine and James up for a Customer service award.” – A

“The excellent customer service has been prevalent especially this week where I have had to use [a named competitor] to rent a property in the short term. They could certainly learn a lot from your staff, their levels of communication, professionalism and knowledge do not even match up.” – A

“I was very happy with the achieved sale, completion and organisation of events leading up to completion and would like to thank your team, Christine, James and Yvonne for their work on this.” – A Evans

“Both sales proved to have some challenges in them… but your staff managed admirably. Steph’s problem-solving was especially significant. Steph [and] Irene…[were]… very practical and confident. We thought they showed real skill and… emotional intelligence.” – TM

“We would certainly recommend MGY Cardiff Bay unreservedly. We were delighted to clinch these sales, as doing so has enabled us to move nearer our grandchildren in Hertfordshire.” – TM

“We came full circle with MGY and Lacuna, as you started us off. We enjoyed every day there. It was nice to finish off some ten years later with continued MGY excellence.” – TM

“Many thanks for your help on this all the way through the sales process. You’ve been extremely helpful, and I’ve also appreciated all the dealings with your team. You deserve to get good sales for all the effort you put in.” – K McDowell

“Without your tenacity and energy I doubt that my house would have been sold within 6 months, so I am most grateful to you all. All good wishes.” – K McDowell

“With our deepest thanks for selling our home and your help to make the move go smoothly. We are very grateful to you.” B & C Daniels

“I am very used to dealing with Estate Agents, having bought and sold numerous properties in the last 20 years… [and] your agency stood head and shoulders over any other I have ever dealt with.” – LT

“Thank you very much for the outstanding service I received from you and I will have no hesitation in recommending you to friends and acquaintances in future. Yours sincerely.” – LT

“Stephanie… proved outstanding in her efficiency, professionalism and interpersonal skills. It was a difficult purchase and I doubt whether I would have completed the transaction without her help and support.” – LT

“I also want to mention Rebekah in Lettings [whose] ready friendly smile and warm welcome whenever anyone visits the office is also a credit to your agency.” – LT

“To Nicola and the MGY Team. Thank you so much for all your hard work helping me find a tenant for my house. You made the experience much smoother than I had imagined and I really feel that you had my best interests in mind.” – C

“This is my first experience of being a Landlord, but your professionalism and helpfulness has inspired me to be a good one and I am confident of this because I know you are only a phone call away. Thanks again.” – C

“Just to thank you for everything with the handling of the rental of the house – which give or take a few ups and downs with trees and appliances, went about as well as could be hoped for I think. Best wishes” – K

“Dear (Landlord) and (Lettings Manager). I wish to thank you for all for the nice things you did for us during our stay in Cardiff. Your hospitality made our stay in this apartment both enjoyable and productive. Best regards.” – TK

“Just wanted to say although our tenancy has been brief, the service you’ve provided has been spot on! In fact, with this in mind I wondered if you have any one bed flats…?” – MW

“Hi Shelagh Just a quick email to say a big thank you for all your help with the flat. I’ve met (the landlord) … who is sorting out a few minor issues … but that’s to be expected. Anyway, I just wanted to say thanks (again).” – C

“Thanks for all your help!  It’s been a pleasure to deal with yourself and MGY… trust me when I say it’s rarity to be able to say that! Kind regards.” – HD

“I can’t tell you how grateful I am and will be recommending you and your team to anybody I know looking for lettings or sales (I have already passed your details onto my colleague). Kind Regards.” – L

“I’d also like to add how impressed I have been with the service I’ve experienced from Michael Graham Young and I would certainly recommend your agency to others. Kind regards.” – M

Sales and lettings also received a big box of Cadbury’s chocolates from a landlord/vendor. The card read: ‘Enjoy your gift! Thank you so much for all your help, both sales and lettings, over the last 8 years. Please pass on my thanks to your colleagues. Best Wishes.” – P

“Hi Beth, The sale completed yesterday! Just want to say a huge thank you for all your efforts, help and guidance throughout the process.I was recommended to come to MGY by a friend and I will pass on the recommendation to my friends based on how great you (personally) have been.
Best Regards” – Jamie

Dear Suzanne

Further to our telephone conversation early this afternoon, I felt compelled to write to you and ask that you pass this to your Director for comment. As I have told you on more than one occasion, we have been delighted with the way that you have looked after us by keeping us informed of what has been going on with each tenant, any problems, resolutions etc. Your service level has been exceptional and it is with some regret that we had not had occasion to work with MGY previously when the above property was purchased. Since taking over the account (for a number of years now), we have never been disappointed with your communications.

It is always too easy to find fault with a service and infrequently praise is given, thank you very much for everything you have done for us.

Yours sincerely

“Hey Meriel, We just wanted to drop a note expressing our thanks with regards to the purchase process; right from the start where you gave us the heads up when this property came on the market, rIght through to completion. We are pleased with your service and would definitely recommend to friends who might be looking for an estate agent in the near future. Thanks and regards” – Hayley and Biv