“To Nicola and the MGY Team. Thank you so much for all your hard work helping me find a tenant for my house. You made the experience much smoother than I had imagined and I really feel that you had my best interests in mind.” – C
“This is my first experience of being a Landlord, but your professionalism and helpfulness has inspired me to be a good one and I am confident of this because I know you are only a phone call away. Thanks again.” – C
“Just to thank you for everything with the handling of the rental of the house – which give or take a few ups and downs with trees and appliances, went about as well as could be hoped for I think. Best wishes” – K
“Dear (Landlord) and (Lettings Manager). I wish to thank you for all for the nice things you did for us during our stay in Cardiff. Your hospitality made our stay in this apartment both enjoyable and productive. Best regards.” – TK
“Just wanted to say although our tenancy has been brief, the service you’ve provided has been spot on! In fact, with this in mind I wondered if you have any one bed flats…?” – MW
“Hi Shelagh Just a quick email to say a big thank you for all your help with the flat. I’ve met (the landlord) … who is sorting out a few minor issues … but that’s to be expected. Anyway, I just wanted to say thanks (again).” – C
“Thanks for all your help! It’s been a pleasure to deal with yourself and MGY… trust me when I say it’s rarity to be able to say that! Kind regards.” – HD
“I can’t tell you how grateful I am and will be recommending you and your team to anybody I know looking for lettings or sales (I have already passed your details onto my colleague). Kind Regards.” – L
“I’d also like to add how impressed I have been with the service I’ve experienced from Michael Graham Young and I would certainly recommend your agency to others. Kind regards.” – M
Sales and lettings also received a big box of Cadbury’s chocolates from a landlord/vendor. The card read: ‘Enjoy your gift! Thank you so much for all your help, both sales and lettings, over the last 8 years. Please pass on my thanks to your colleagues. Best Wishes.” – P
Further to our telephone conversation early this afternoon, I felt compelled to write to you and ask that you pass this to your Director for comment. As I have told you on more than one occasion, we have been delighted with the way that you have looked after us by keeping us informed of what has been going on with each tenant, any problems, resolutions etc. Your service level has been exceptional and it is with some regret that we had not had occasion to work with MGY previously when the above property was purchased. Since taking over the account (for a number of years now), we have never been disappointed with your communications.
It is always too easy to find fault with a service and infrequently praise is given, thank you very much for everything you have done for us.